This is just an example of a business analyst summary for fans as well as experienced business analyst or system analyst job seekers. Although this is just a sample resume, use it for reference purposes only, do not copy the same customer names or job responsibilities for your own purpose. Always make your own resume with genuine experience.
Name: Justin Mega
Ph no: XXXXXXX
your email address is here.
Business Analyst, Business Systems Analyst
SUMMARY
- Performed in business analysis, systems analysis, quality analysis and project management with extensive experience in business products, operations and information technologies in capital markets specializing in finance, such as trading, fixed income, stocks, bonds, derivatives (swaps, options, etc.)) and “Mortgage” with reliable knowledge of a wide range of financial instruments.
- More than 11 years of proven reputation as a value added, a tempered project, a tempered specialist with practical knowledge of systems analysis, archiving of financial applications, data warehouses, data migration, data processing, ERP applications, SOX implementation, and compliance with processes.
- Advances in analyzing large-scale business systems, project charters, business requirements documents, business review documents, usage scenarios, functional specifications and technical specifications, data warehouses, reports and testing.
- Expertise in creating UML-based modeling views, such as operation / data usage / data flow / business flow / navigation flow / wire diagram diagrams using Rational and MS Visio products.
- It has a long-term relationship between business and technology with competence in developing a system life cycle (SLC) using Waterfall, Agile, RUP, IT Auditing and SOX Concepts technology, as well as broad cross-functional experience using many infrastructures.
- Worked extensively with on-site and off-site QC teams, helping the QA team perform Black Box testing / GUI / Functionality / Regression / System / Unit / Stress / Performance / UAT.
- Facilitate change management throughout the entire process from project conceptualization to testing through project implementation, Managing software development and implementation in various business and technical environments with demonstrated leadership skills.
EDUCATION
- Diploma of Higher Education (at Business management) , USA
- Master's degree (at Computer applications)
- Bachelor degree (at Commerce)
TECHNICAL SKILLS
Documentation Tools UML, MS Office (Word, Excel, Power Point, Project), MS Visio, Erwin
SDLC methods Waterfall, Iterative, Rational Unified Process (RUP), Spiral, Flexible
Modeling tools UML, MS Visio, Erwin, Power Designer, Metastrom Provision
Making report instruments Business objects X IR2, Crystal Reports, MS Office Suite
QA Tools Quality Center, Testing Director, Winner, Bootable Runner, QTP, Rational Requisite Pro, Bugzilla, Clear Quest
Languages Java, VB, SQL, HTML, XML, UML, ASP, JSP
Database & OS MS SQL Server, Oracle 10g, DB2, MS Access in Windows XP / 2000, Unix
Version control Rational Clear Case, secure visual source
PROFESSIONAL EXPERIENCE
SERVICE MASTER, Memphis, TN June 08 - up to date
Senior analyst
Terminix has about 800 customer service agents who are located at our branch offices in addition to approximately 150 agents at a central call center in Memphis, Tennessee. Every year, Terminix service agents receive about 25 million calls from customers. Many of these customer questions are not answered or their problems are not resolved by the first call. Currently, these agents use an individually designed AS / 400 system called “Mission” to respond to customer inquiries at branch offices and the Customer Relationship Center. Mission Operating System - Terminix - provides functionality for sales, field services (routing and planning, work order management), receivables and payroll. This system is designed modularly and is difficult to target for customer service agents who require quick and reasonable assistance to the customer. The high level of effort and time required to train a customer service representative using the Mission system. This combined with low levels of service and customer retention is expensive.
The customer service console allows customer support staff to provide a consistent, enhanced service, to support customers throughout the organization. CSC aims to provide easy navigation, an easy learning process, shorter call times and first call resolution.
duties
- He helped to create a project plan, a "road map". Designed planning and requirements management document.
- Analysis of the enterprise and active participation in the purchase of licenses for tools.
- The identified subject matter experts conducted a requirements collection process by approving documents that convey their needs to management, developers, and the quality assurance team.
- Carried out technical advice, initiating, collecting and documenting client business functions and functional requirements, solution alternatives, functional design, testing and implementation support.
- Requirements, analysis, communication and validation in accordance with the standards of Six Sigma.
- Captured business process flows and reengineering process for maximum performance.
- Captured As-Is process developed by TO-BE Process and Gap analysis performed
- Developed and updated functional use cases and conducted business process modeling (PROVISION) to explain business requirements for developers and QA teams.
- Created documents on business requirements requirements, functional and software requirements.
- Fulfillment of requirements related to the use of the Service Cases, from one to one meeting, Attachment exercises, SIPOC.
- Collected and documented use cases, business rules, created and maintained requirements / test layouts.
Client: Dun & Bradstreet Corporation, Parsippany, New Jersey, May 2007 - October 2009 2007
Profile: Older Financial Analyst / Systems Analyst.
Project Profile (1): D & B is the world's leading source of business and commercial information. The Arrivals project and the Data Maintenance project (DM) are future company applications that the company will transition to, providing an efficient method and an efficient reporting system for D & B customers to be able to acquire reports on the companies they are trying to maintain.
Project Profile (2): The overall goal of this project was to create a System of Self-Consciousness (SAS) for the business community to purchase SAS products and a Payment System was created for SAS. The system would provide a specific combination of products (reports) for the Self Monitoring report as the basis for managing a company's credit.
Duties:
- Prepared GAP analysis and documentation of the current state and future state, after understanding the concept from the business group and the technology group.
- Interviewed process owners, administrators, and functional managers to gather audit-related information, and facilitated meetings to explain the implications and consequences of SOX compliance.
- He played an active and leading role in collecting, analyzing and documenting business requirements, business rules and technical requirements from a business group and a technology group.
- Co-created and prepared graphic descriptions of use cases of descriptions, UML models created, such as usage diagrams, operation diagrams and flow diagrams using MS Visio using Agile methodology
- Documented the Business Requirements Document to better understand the client’s business processes for both projects using the Agile methodology.
- Facilitating JRP and JAD sessions, brainstorming sessions with a business group and a technology group.
- I have documented the requirements traceability matrix (RTM) and carried out UML modeling, for example, the creation of operation diagrams, flow diagrams using MS Visio. Analyzed test data to detect significant findings and recommended corrective measures
- Coordinates the change management process for the entire project, facilitating group meetings, individual interview sessions and email correspondence with workflow owners to discuss the impact of a change request on a project.
- Worked with the project manager in identifying realistic project expectations and assessing the impact of changes on the organization and plans, respectively, and related presentations related to the project.
- Together with offshore QA team members to explain and develop test plans, test cases, testing and evaluation strategies and unit testing methods, functional testing and usability testing
Environment: Windows XP / 2000, SOX, Sharepoint, SQL, MS Visio, Oracle, MS Office Suite, Mercury ITG, Mercury Quality Center, XML, XHTML, Java, J2EE.
GATEWAY COMPUTERS, Irvine, CA, January 6 - March 07
Business analyst
In Gateway, a leading computer manufacturer of laptops and accessories, participated in two projects,
Application for application capture: the goal of this project is to develop various sales environments with a centralized catalog. This project includes a broad impact on requirements analysis, creating, executing and maintaining test plans and test cases. Mentor and trained staff on technical manuals and company standards; Gateway Reporting System: was developed with Business Objects, working with Oracle data warehouse, with Sales, Inventory and HR Data Mart. This DW serves the diverse needs of sales and management. In the development process, he used the full client reports and Web Intelligence to deliver analytics to the contract administration group and the pricing group. The reporting data file includes wholesale sales, contract sales and discounts.
Duties:
- Product Manager for Enterprise Order Entry Systems - Phone, B2B, Gateway.com and the cataloging system.
- Simulated the sales order entry process to eliminate the bottleneck process steps using ERWIN.
- We tied and practiced RUP to implement the software development life cycle.
- Collected requirements from various sources, such as stakeholders, documentation, corporate objectives, existing systems and subject matter experts through workshops, interviews, case studies, prototypes, documents for reading, market analysis, observations
- Functional requirements created Specific documents that include UMLUse event diagrams, scenarios, activity, work flow diagrams, and data mapping. Modeling of processes and data using MS VISIO.
- Working with a technical team to create business services (web services) that an application can run using SOA to create a system architecture and CDM for a common order platform.
- Certain authorization fees (credit card, net conditions and Pay Pal) for transaction / order systems.
- A / B testing, customer feedback functionality on Gateway.com
- Worked with DW, ETL teams to create reports on the receipt of orders for business objects. (Full client, web me)
- She worked in the cross functional team of Business, Architects and Developers to implement new functions.
- Software-driven order entry systems for a company - development and deployment schedule.
- Designed and maintained user guides, Application Documentation Guide, Share Point tool.
- Created test plans and testing strategies for defining the purpose and approach to testing.
- A Quality Center is used to track and report system faults and bug fixes. Written requests to change bugs in the application and helped developers track and fix problems.
- Designed and executed manual, automated functional, graphical user interface, regression, test UAT examples using QTP ,
- Collected, documented and executable Requirements based on requirements, business process (workflow / user scenario), test cases, data-driven test for acceptance tests.
- Created test matrix, used quality center for test management, tracking errors and reporting system errors.
- Perform load, voltage testing and performance analysis, response time. The developed approach, the developed visual scenarios for testing the performance of the client and server sides in various conditions to identify bottlenecks.
- Created / developed SQL queries (TOAD) with several parameters for testing Backend / DB
- Prepared meetings for project status, problem identification and verification of parental tasks, Progress Report.
AMC MORTGAGE SERVICES, CA, USA Oct 04 - Dec 05
Business analyst
The main goal of this project is to replace the existing internal client / server applications using the Application System Web application, which can be used in all business channels. This project includes a broad impact on requirements analysis, creating, executing and maintaining test plans and test cases. The requirements for understanding and testing data warehouses and data, detailed knowledge of ETL and reporting, improvement of the obsolescence system covered all business requirements related to evaluations, from support of a group of appraisers to ordering, receiving and evaluating assessments.
Duties:
- Assembled analysis, verification and management and documentation of the stated requirements. Interact with users to verify requirements, manage the change management process, update existing documentation.
- Functional requirements created Specification documents that include UML use case diagrams, scenarios, activity diagrams, and data mapping. Providing advice to end users on functionality and business process.
- It was performed as a client comparison to review priorities and manage the overall client queue. Provided consulting services to clients, technicians and internal departments on key issues for integrating application functions.
- Specific business areas and tasks that may affect the required data and application architectures.
- Determined priority business requirements Determine which business topics provide the most relevant information; priorities and succession projects respectively.
- Provide the appropriate test scripts for the testing team. Working with the testing team to develop system integration test scripts and ensure test results are in line with business expectations.
- Used Testing Director, QTP, Load Runner for test management, functional, GUI, performance, stress testing
- Perform data verification, data integration, and backend / database testing using SQL queries manually.
- Created test input requirements and prepared test data for data driven testing.
- Mentor, trained staff on technical manuals and company standards. Setup and coordination of offshore teams in the field. Conduct knowledge transfer sessions to an offshore team.
Lloyds Bank, United Kingdom August 3 - September 4
Business analyst
Lloyds TSB is a leader in business, personal and corporate banking services. Noted a financial provider for millions of customers with financial resources to meet and manage their credit needs and achieve their financial goals. The project includes an applicable Information System, loan appraisal and loan authorization, legal, payments, bills, MIS, and reporting modules for the housing finance system and improving their online banking.
Duties:
- Translated stakeholder requirements for various documents, such as functional specifications, usage examples, workflow / process diagrams, data / data model diagrams.
- Produced functional specifications and weekly meetings were held with developers and business units to discuss outstanding technical issues and deadlines that should have been met.
- Coordinated project activities between clients and internal teams and information technology, including project portfolio management and project planning.
- Provided developers with functional experience at the stages of technical design and construction of the project.
- Documentation and analysis of business processes and processes. Submit research for client approval
- Участвовал в разработке Вселенной - планировании, проектировании, строительстве, распределении и обслуживании.
- Разработанные и развитые Вселенные, устраняя Объединения, Силы между таблицами.
- Созданный пример использования UML, диаграммы активности для взаимодействия между аналитиком отчетов и системами отчетности.
- Успешно реализован BPR и достигли улучшенной производительности, сокращенного времени и стоимости.
- Разработал планы тестирования и сценарии; выполнял клиентское тестирование для рутинных сложных процессов для обеспечения надлежащего функционирования системы.
- В тесном взаимодействии с тестировщиками UAT и конечными пользователями во время проверки системы, приемо-сдаточное тестирование пользователей, чтобы выявить проблемы функциональности / бизнес-логики, которые не прошли тестирование модулей и тестирование системы.
- Участвовал в интеграции, системе, регрессии, производительности и UAT - с использованием TD, WR, Load Runner
- Участвовал в совещаниях по обзору дефектов с членами команды. Работала в тесном контакте с менеджером проекта для записи, отслеживания, определения приоритетов и закрытия ошибок. Используется CVS для поддержки версий между различными этапами SDLC.
Заказчик: А.Г. Эдвардс, ул. Louis, MO May 2005 - февр. 2006
Профиль: Старший Бизнес-аналитик / системный аналитик
Профиль проекта: AG Edwards - это полный сервис. Брокерская фирма, основанная на торговле, основана на фьючерсах, опциях и форекс-брокерских операциях на базе Интернета. Этот сайт позволяет Пользователям (Финансовому Представителю) торговать в Интернете. Основными особенностями этого сайта были: Пользователи могут открывать новую учетную запись онлайн для торговли акциями, облигациями, производными инструментами и форекс с торговой системой, используя приложения DTCC в качестве агента Информационного центра. Пользователь получит в реальном времени потоковые котировки для выбранных ими валютных пар, их текущую позицию на валютном рынке, свод заказов на работу, платежи и текущие денежные остатки, счета прибылей и убытков и доступную торговую силу, все продолжающееся обновление в реальном времени время через живые котировки. Сайт также облегчает пользователям размещение, изменение и отмену заявки на вход, размещение рыночного ордера, размещение / изменение / удаление / закрытие лимита останова на открытой позиции.
Обязанности:
- Собранные требования к бизнесу, связанные с торговлей, акциями и фиксированными доходами, такими как облигации, были конвертированы в функциональные требования, реализовав метод RUP и утвердив их в документе бизнес-требований (BRD).
- Разработал и разработал все случаи использования описаний и провел моделирование UML, например, созданные диаграммы примеров использования, диаграммы потоков операций и диаграммы действий с использованием MS Visio.
- Внедрена методология разработки приложений Rational Unified Process (RUP) с различными рабочими процессами, артефактами и действиями. Разработал модели бизнес-процессов в RUP для документирования существующих и будущих бизнес-процессов. Основана методология бизнес-анализа в рамках Rational Unified Process.
- Проанализируйте требования пользователей, посетили собрания с запросом на изменение, чтобы внести изменения в документы и внедрить процедуры для проверки изменений.
- Помогал в разработке сроков / результатов проекта / стратегий эффективного управления проектами.
- Оценил существующую практику хранения и обработки важных финансовых данных для соблюдения.
- Участвовал в разработке стратегии тестирования и помогал в разработанных тестовых сценариях, условиях тестирования и тестах
- Сотрудничает с техническими областями исследований, разрешением системы и пользовательским тестированием (UAT).
Окружающая среда: Windows XP / 2000 / NT, SOX, MS Office Suite, SQL, MS SQL Server, XML, HTML, Java, J2EE, JSP, Oracle, WinRunner, Test Director
