1. Do your research
When you call the hotel to make a reservation, you should already have done the research. You should have already checked online course. Since there are no people, the frequency is often lower. You can also receive comments on the Internet with websites such as TripAdvisor or guidebook reviews. Find out how many stars he has. When you request a course, find out which discounts you can use? Foreman discounts in the club Auto Club or other loyalty clubs? Ask if there is a weekend or special rates. If you are given a rate, ask if they have lower rates. Call several times to find out if you have different quotes. If you see an offer that looks too good to be true, order it immediately, because it probably won't be the next time you try.
2. Only negotiate with someone with authority.
When looking for a good rate, it is usually better to deal directly with the reception, rather than through the Internet or through the websites of hotels. Individual hotel managers have the authority to be more flexible in their rates, especially later in the day. Heads in beds are better than empty beds. Online rates usually cannot be changed. You can also check prices at nearby hotels and nearby hotels. If you have not indicated a good course, you can indicate that competitors have tariffs. Show that you are ready to leave and go next door if necessary.
If you have problems or problems after you check into the hotel, go to the reception and ask to contact the manager. Again, this is usually the only person who can give up politics and do something for you, such as a free night or an update for the inconvenience that you may have suffered for a noisy or dirty room.
3. If you do not ask, you do not receive
I think this is the most important rule. My mother says: “The worst thing that can happen is that they say no. First you have to ask the right questions. “Is this the best thing you can do?” “Do you have any special offers?” Can you give me an update? You really have no problem asking for something better. I traveled with my son, his wife, grandson and my dog. Our room at the chain hotel had one bed, one pull-out sofa, and one bathroom. I knew that we were going to be cramped, and I probably should have booked two separate rooms. I went to the front desk and told them about this situation, and they gave me a suite, which had two bathrooms and two bedrooms with a seating area for the same price. Everyone was more comfortable, and we always have good feelings about this chain. It was a win-win result.
4. Follow the documentation.
As soon as you receive your reservation, you will receive the name of the reservist and the reservation number. If you made your reservation by phone, ask them to send you an email so that you have proof that you can take with you. If someone makes a reservation for you, for example, an interview, always call ahead and make sure the booking is confirmed. I happened to me. Hotel reservation was canceled because the company did not confirm the reservation. Fortunately, they had a room, but now I always call ahead and make sure the booking is still good. You can also use this information to find out if the speed has changed. If the rate is lower, ask to reduce or cancel the existing reservation and make a new one.
5. Record the names of all employees.
This may seem a little paranoid, but sometimes something will be noticed after you left the hotel and knowing that the names of the hotel staff will be cruel. I stayed at the hotel this summer and found four hours after I found out that the valet who parked our van scraped off the upper part of the van in the garage without letting anyone know. I just noticed this because we were parked at a rest stop two hundred miles away and looked down at the van and noticed the damage. At this point, I contacted the hotel and explained the situation. It really helped that I had the name of the valet who drove the car. We even gave him advice in the morning, because we had no cash before. I asked how to file a complaint and who to contact. I was provided with a personnel representative who had an insurance company. When I received the online survey, I put all the information about the damage to the car and that the employee did not inform us about the damage. We received an estimate (more than $ 1,000), and, fortunately, their insurance company paid. If we didn’t have an employee’s name, I’m not sure that we’ll have the same result.
6. Write a letter to the hotel’s manager or CEO if there are unresolved complaints.
If the hotel has any problems, keep copies of notes about what went wrong, when it went wrong, and the names of the staff who helped you and those who did not help you solve the problem. This is very important because these details can be very fuzzy if you do not record them when an incident occurs. If you do not have time to write all this, make it on your flight home or as soon as possible. This will help you later if you decide to file a complaint or write a letter to the president. Your letter will be very professional if you have all your facts and time.
Many hotels are very customer oriented and welcome comments. Some will even send you an online survey to find out how your stay was. If there were problems, this is a good opportunity to say why you were upset and that you would like to correct the situation. If you do not receive a survey, send an email to the hotel manager exactly what happened. Be sure to tell me what you want (see Rule 3 above). If you do not receive a response, send a letter to the CEO of the company. If you follow these rules, you will negotiate as A Pro.
